October 30 – November 29 | Weekends only | 100% Online program. 

 

The West Africa Association of Customer Service Professionals (WAACSP) announces the 2nd (and final) diet for 2025 of the ECOWAS Professional Certification in Customer Service and Virtual Assistance. 

 

The program: 

The ECOWAS CS & VA by WAACSP is the basic professional certification for practicing CS/VA persons without a recognized certification and new entrants into the customer service and virtual assistance career space aspiring to be recognized and accredited in the CS/VA industry. 

This fully online weekend program equips participants with internationally recognized certifications in:

• Customer Service
• Virtual Assistance
• CRM operations and systems. 

At the end of this program, successful participants will be holders of these certificates and accredited as: 

1. Certified Customer Service Professional (CCSP)
2. Certified Virtual Assistant Professional (CVAP)
3. CRM Training Certificate
    

Explaining the program:

It’s a two (2) professional certification and one (1) training program. Participants will attend the CS & VA courses and then a training on customer relationship management (CRM) operations and systems. 
 

What's New in This Diet?

1. Weekend-only classes, ideal for busy professionals and students.
2. Three months Payment plan for workers, unemployed.
3. Practical, tool-based training.
4. Updated curriculum with real-world case studies.
    

The Programs and it curriculum:  

1. Certified Customer Service Professional (CCSP)
   5 Modules including: 

• Fundamentals of customer service and customer experience
• Psychology of service delivery
• Managing diverse customer types
• Effective use of service channels

Training Streams:

For effective management of class, training delivery, group tasks, role play, and effective assimilation the CS program is divided into 2 streams viz: 

Stream 1: October 30 – November 1

Stream 2: November 6 – November 8

Course hour: 

Total Duration: 9 hours

2. CRM Training Certificate
2 Modules

• Introduction to CRM systems
• Query handling and resolution techniques

Training Dates:

Date: November 13 – 14
Duration: 6 hours plus certification wrap-up

 

3. Certified Virtual Assistant Professional (CVAP)
3 Modules

• VA fundamentals and best practices
• Digital tools including Google Workspace, Trello, Slack
• Virtual office administration and data management
   

Training Dates:

November 21 – 23
November 27 – 29
Total Duration: 18 hours
 

Program & Key Details
 

Format: 100% Online via Zoom and the association’s school learning management system (LMS) 
 

Class Time: Weekends for WAACSP programs are Thursdays - Sundays. 

All classes starts from 6:00 PM WAT (except Saturdays and Sundays which class time will be agreed between the students and their facilitators). 
 

Learning Materials: Study manuals, task sheets, and video recordings of each class sessions are all provided

Assessment: Pre-class tests to understand participants knowledge of modules before the program and then post class test of same module for final certification exams.

Mentorship: Access to peer mentoring and post-course job support

Post-Program Timeline

November 10: Exam window closes for CCSP
November 30: CCSP results released
December 1: Resit window opens
December 7: Resit window closes
December 15: Certificate issuance

Program fee and registration:  

Fee: $45  (Fee payable in applicant’s home country currency). 

Country Fee

Ghana - GHc 480
Gambia -GMD 3,200
CFA Zone (Cameroon, Togo, Benin) - CFA 28,000
Nigeria - NGN 67,500. 
 

How to Register
1. Pay the  program fee applicable to your country CLICK HERE to view country payment details. 

 

After payment; 

2. Upload your payment proof to receive your official e-receipt via this LINK. 

 

Once you complete the registration, allow for 3-12 hours the admin team will send you your class schedules and login details to the school portal via WhatsApp to download the study materials and start reading ahead of classes. 

 

For Nigerian participants, an online payment option is also available

Click HERE to proceed with online payment. 

 

New feature: 

Take up the 3-month payment plan; pay 30% of program fee each month for 3 months of August - September - October. 

Click HERE to apply for this option. 

 

Why Choose WAACSP?

WAACSP is the ECOWAS-recognized umbrella professional body for customer service & virtual assistance certification. We provide ISO-standard qualifications accepted across Africa and beyond.
 

If you are an aspiring customer service, virtual assistant, freelancer, customer-facing staff member, or remote admin, this program will equip you with globally relevant skills and credentials for better roles and pay.
 

Have questions? Reach out via WhatsApp +233 55 652 0112 to chat with a program representative.

Seats are limited. Early registration is strongly advised.
Weekend-only format. No disruption to your weekday schedule. Career growth assured.

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Testimonials: read from 3 of the over 60 recently certified CSPs from 1st diet of 2025 via these links:- FABIAN | OLUWATOSIN | BLESSING

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