Welcome Laurinda Addy and Olatunji Adeleye as Fellows of WAACSP


Welcome Laurinda Addy and Olatunji Adeleye as Fellows of WAACSP

The WAACSP community is delighted to welcome two established CX experts and industry leaders to the fellows body of the association.


Laurinda Addy (Ghana) and Olatunji Adeleye (Nigeria) are both accomplished leaders with over fifty years of combined experience in the customer service space.


Ladies first: Laurinda Addy is a multilingual Customer Experience Expert with over 17 years of rich experience in the CX space which spans across several African Countries. She also boasts of a total of 25 years in the corporate landscape.

She has excelled in diverse roles within some International and Multinational organizations, with expertise that spans Customer Experience Management, Strategic Management, Consumer Banking, Programs Coordination, Project   Management, Corporate Communications, Training and Administration 

She holds various academic certification notably:

  • Executive MBA (Strategic Management) Paris Graduate School of Management (PGSM) and
  • Degree in Translation - English, French, and Spanish - University of Ghana School of Translators.​

CX Certification

  • Certificate in Customer Experience Management – University of Cranfield School of Management, UK
  • Effective Leadership in Call Center Management  - C3Africa, 
  • Leadership Certificate in Customer Service - Institute of Customer Service Professionals, Ghana
  • KPMG Global Customer Experience Certification.

She is also a Certified Management Consultant and a Trainer.

View her comprehensive profile and engage with Mrs. Addy via her LinkedIn page: Laurinda Addy.

Mr. Olatunji Adeleye is a Certified Master Trainer, Customer Service/Experience Expert, and Quality Specialist with nearly two decades of robust experience. He stands out as a seasoned Customer Experience & Solutions Expert, adept at enhancing service delivery across telecommunications, banking, and heavy industry sectors. He holds a Bachelor of Science degree in Electronic & Electrical Engineering from Obafemi Awolowo University. His career has been marked by significant roles leveraging his expertise in customer service, operations, and strategic leadership.


Olatunji is a Certified Professional in Objectives & Key Results (CPOKR), Accredited Business Analyst (APRA), Accredited Project Manager (APRM), and a Professional Scrum Master. His ongoing professional development includes programs from Lagos Business School and the Institute of Financial Planning, enhancing his strategic leadership and human resources management skills. Get to know more about Mr. Adeleye and engage with him via his LinkedIn profile: Olatunji Adeleye.


The community is delighted and hopes to leverage the wealth of knowledge, experience, and capacity both leaders bring in adding value to WAACSP, helping our members increase their knowledge base.


Welcome, Laurinda and Olatunji, to Africa’s biggest customer service body.

We look forward to your significant roles in helping the CS/CX industry grow in Africa.