English, Igbo    Nigeria    Administrator    Customer Service Officer (Admin)

I am a Psychology graduate and seasoned Administrative Professional with over 7 years of experience supporting organisations in education, healthcare, non-profit, and commercial sectors. My expertise lies in streamlining office operations, managing academic programs, and providing executive-level administrative support that enables senior leadership to make informed decisions. As a Certified Customer Service Professional (CCSP), I excel in handling sensitive information with discretion, fostering effective communication, and coordinating projects from initiation to completion. I have a proven track record of: ✅Optimising administrative workflows to improve efficiency and reduce bottlenecks. ✅Supporting program management, including student services, and stakeholder engagement. ✅Enhancing reporting and documentation systems using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). ✅Strengthening team productivity through scheduling, record-keeping, and process improvement. I am passionate about creating organised, efficient, and positive work environments where both people and processes thrive.