The 2020 training and certification programme for individuals looking to take up or advance a career in customer service industry is now open. The West…
WAACSP Announces Governing Board
The West African Association of customer service professionals (WAACSP) for English Speaking ECOWAS Countries have announced the body’s governing board for 2020 – 2022. …
WAACSP is recruiting
The West African Association of Customer Service Professionals is the umbrella body of customer service professionals in the sub region. Its mandate includes: train, equip,…
Set your customer service right and watch your business grow
For small businesses, set your customer service right and watch your business grow Your small business’s customer service could be driving customers away. How can…
Ghana customer service index for 2018 released
The Ghana Customer Service Index (GCSI) has released its latest report on Customer Service in Ghana. According to the report, Vodafone Ghana was adjudged best…
Become a certified Customer service professional - Join WAACSP
The 2019 intake of customer service professionals across the West African sub region is currently on. The growth of the service industry world over is…
5 key customer service tools to consider for small businesses
Thanks to technological and software solutions, there are now tools to help streamline and improve customer support service efforts. The increasing number of communication channels…
Essential entry level skills for a customer service Rep
As essential employees in many industries, customer service representatives act as integral links between businesses and their clients. With the right tools, you can excel…
Customer Service Professional: A career outlook
Firstly, everyone is a Customer! And everyone needs Customer Service. A job as a customer service rep is an excellent option for individuals who…
FAQ:
The WAACSP structure and layout The West African Associations of customer service professionals is an umbrella body in the sub region, a compendium of service…
